Privacy Policy

We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

YOUR SAY ON YOUR PRIVACY

If you have a particular concern or query about your personal information held by us you should contact Health Food Express on 61 2 8206 9658.

OBTAINING PERSONAL INFORMATION

Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business. If you have received any promotional material and do not wish to receive it then upon letting us know we will not send it to you.

SAFEKEEPING AND NEED-TO-KNOW HANDLING

As part of us keeping your personal information private we only allow access on a need-to-know basis.

YOUR ACCESS AND CONTROL

However, in accordance with the privacy law we give you access to your personal information we hold and you can correct misinformation (except where it would be inappropriate or exempted by law e.g - where it would require disclosing someone else's personal information, but we will provide you with reasons).

YOUR PERSONAL INFORMATION

WE WANT YOU TO KNOW:

Your Personal Information is collected to enable us:

1. to process your orders and/or
2. to inform you of special promotions, new catalogues and important changes to the Health Food Express web site that may be of interest to you. (Note: you may choose not to receive these types of notifications) and
3. to improve our services

You may access and update your Personal Information that is held by Health Food Express

Only on a need to know basis will some of your Information be passed on to our delivery couriers and catalogue mailing houses to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.

WE RESERVE THE RIGHT:

1. to cancel any order, at which time, we will immediately notify this action by email or phone, using the email address or number/s provided. We will refund the monies paid using the original method received.
2. that all orders are subject to availability of stock
3. to take reasonable steps to verify that the order and credit details are bona fide.

For more information contact us on:

Telephone: 61 2 8206 9658

For general enquiries: info@healthfoodexpress.com.au

Our retail outlet is located at 245 Darling Street Balmain NSW 2041, open from Monday-Friday 9am-6.30pm, Saturday 9am-6pm, Sunday 9.30am-4pm